TimeCloud Technical Services Bulletin

• TB #240113: January, 2024 - VPN infrastructure upgrade complete
  The last of the 2023 security upgrades replacing and centralizing the VPN backbone infrastructure are complete. Site and end-point connectors should now use the 2023/ 2024 configuration parameters.
  These include:
  • Sites using non-routable / internal IP addressing (use the TC Connector as your router / end point)
  • Sites / Locations using TC firewalls from 2015 and forward (configurations available via your DCRE POC)
  • Sites / Locations with older model FWs have been replaced (older models / configurations do not work as of 12/31/2023 23:59)
  • Solo office / Discrete point / WFH configurations have been migrated (no change needed)

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  If your TC box (any model) or TC client (PC, Mac, Android, Apple, etc.) fails to connect at this point, contact your field rep with the error code.
  • Ping, traceroute, speed tests and other consumer tools for debugging will not be effective (by design, they were on temporarily to assist transition)
  • If you have not upgraded your end point software to version 5.4 or newer, please work with your FR to do so.
  • Unregistered / Unmanaged equipment can no longer be used (MAC lockouts via SDWAN controls)

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• TB #240126: - SSL issues resolved.
  
  SSL issues have been identified and resolved, please reset end points and reconnect. -- Contact your TC/DCRE Reps for further assistance.

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• TB #240715: - Datacenter disruption / power provider issues: resolved.
  
  Multi-site power outage affecting the east coast data center(s) has been resolved. -- If you have residual issues, please contact your TC/DCRE Reps for further assistance.